Welcome to Misaki Spa, where your relaxation and satisfaction are our top priorities. We recognize that life's journey can be filled with unexpected twists and turns, necessitating changes in even the best-laid plans. To maintain the highest standards of service and to honor the time of all our esteemed guests, we have established the following booking policy. This policy is designed to ensure that every guest receives the exceptional care they deserve while allowing us to provide seamless and efficient service. Thank you for your understanding and cooperation.

Deposit:

• 25% of the service deposit is required to secure your booking.

• The deposit is non-refundable, as it is for reserving time and staff exclusively for the booking.

• The deposit is non-transferable to another guest.

• A pencilled-in booking will be released in 2 hours if the deposit is not made.

Cancel or Reschedules:

• Please notify us at least 48 hours in advance for cancellations or reschedules.

• Only ONE reschedule is permitted per booking if requested more than 48 hours before the appointment.

• To reschedule, confirm a new booking time online at the time of rescheduling.

• If unable to find a suitable time, please contact us; the deposit will be held for a future booking, but not beyond 3 months. Please Note: We are often booked out for 6-8 weeks in advance, please contact our customer service team to secure your new booking.

Late Appointment:

• If you are late for your appointments, we may shorten your treatment time, in order to avoid delays in subsequent clients’ treatment times. We may not be able to move your treatment down into the next time frame if it is booked by the next client or depending on your circumstances. Thank you for your understanding. We are committed to provide services in a smooth manner so that our clients can fully enjoy our treatment.

• We encourage that you can come 10 mins before your treatment starts to complete a questionnaire form.

No-Show Policy:

• A "No-Show" is considered 15 minutes or more late without prior contact.

• Failure to show up without notice results in the full treatment cost being charged.

Contact Us:

• Anticipate being late? Contact us here or via email or phone.

• Our customer service team will try to accommodate, explaining the Booking Policy.

Medical Eligibility:

• It is not recommended to have a Misaki Spa experience if you are currently diagnosed with, recovering from, or undergoing treatment for certain medical conditions.

• Please keep the above cancellation policy in mind when booking.

 Guest Rights:

• Cancellation or Rescheduling: You have the right to cancel or reschedule your appointment before the scheduled time.

• Product Refunds: Faulty or damaged products can be refunded if returned within 7 days in their original condition. However, we do not offer refunds or exchanges for change-of-mind purchases.

Our Commitment:

• Appointment Changes by Misaki Spa: If we need to cancel your appointment for any reason, we will notify you promptly and offer an alternative appointment or a full refund of any booking fee paid.

Policy Fairness:

• Australian Consumer Law: Our policies align with Australian Consumer Law, aiming to be fair and reasonable. We reserve the right to modify or update these policies as needed.